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FAQ

1. What is a pet print/fingerprint custom accessory?

 *Answer:* 

A pet print/fingerprint custom accessory is a unique keepsake made by transferring your pet's nose print, paw print, or a human fingerprint onto a metal accessory through the craftsmanship of skilled jewelers, allowing you to permanently preserve precious moments.

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2. How do I place an order for my personalized print accessory?

*Answer:* 

Simply choose the type of accessory you want (such as a necklace, ring, etc.) and place your order. After payment, we will mail you a too kit box. Follow the instructions inside to take the print and send it back to us, and we will start production. 

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3. What’s included in the tool kit box? Is it easy to use?

*Answer:* 

The kit includes the wax and a user guide. The process is simple and can be completed in just a few steps. If you have any questions, you can refer to our instructional video or contact customer service for assistance.

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 4. What types of pets are suitable for creating print jewelry?

*Answer:* 

All types of dogs, cats, rabbits, birds, and even reptiles can have their prints made. As long as a clear nose, skin, or paw print can be obtained, we can create the accessory. 

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5. Can fingerprint accessory be used to commemorate loved ones?

*Answer:* 

Yes! Our fingerprint customization is suitable for adults, children, and even newborns, making it a meaningful way to remember parents, elders, or loved ones.

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6. What material options are available? Will the jewelry fade?

*Answer:* 

We offer a variety of materials, including sterling silver, gold-plated, and 18K gold. All pieces are professionally treated to be durable and hypoallergenic. Please refer to each product page for specific material details.

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7. How long does production take?

*Answer:* 

Once we receive your imprint mold, the production time will vary depending on different kinds of accessories, it generally takes about 4 to 6 weeks working days (excluding shipping). If you need a rush order, please contact us for assessment.

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 8. Do you ship internationally?

*Answer:* 

Yes, we support shipping to most countries and regions worldwide. Please select your location at checkout and take note of the shipping fees and delivery times.

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9. What if I am not satisfied with the finished product?

*Answer:* 

If there are major defects due to craftsmanship, please contact us within 7 days of receiving your order, provide photos and a description of the issue, and we will assist you with a remake.

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10. How do I care for my imprint accessory?

*Answer:* 

We recommend avoiding prolonged exposure to water, chemicals, and high temperatures. For daily care, gently wipe with a silver polishing cloth. For more details, please refer to our care guide page.